Important Information

Dex Flooring Terms and Conditions

Please read the following terms and conditions before placing an order
with Dex Flooring. These terms cover quotations, payments, delivery,
installation, cancellations, warranties and site preparation requirements.

These terms are intended to help customers clearly understand how our
supply and installation process works.

What this page covers

Payment terms, quotations, delivery conditions, cancellation fees,
pickup lead times, warranties, site preparation requirements and
installation-related conditions.

30% Deposit
Required before ordering materials
48-Hour Lead Time
For pickup or delivery after final payment
2-Year Installation Warranty
Subject to compliance with terms and conditions

 

General Policy

Amendments to Terms and Conditions

Dex Flooring reserves the right to amend these terms and conditions at
any time. Any amendments become effective once published or otherwise
notified on the website. Continued use of the site, or purchase of
products and services, constitutes acceptance of the updated terms.

Orders & Pricing

Payment Terms and Quotations

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Payment Terms

  • Orders require a 30% deposit.
  • The remaining balance must be paid before installation in line with your invoice terms.
  • No materials can be ordered and no installation date can be confirmed until the required deposit has been paid.
  • Deposits are generally non-refundable once materials have been ordered for your project.
  • If a card payment cannot be successfully processed, Dex Flooring reserves the right to reject or cancel the order.
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Quotations

  • Quotations based on plans or drawings may be subject to site inspection and final measure.
  • If variations or additional works are required, these will be advised before work proceeds.
  • Any associated variation costs must be accepted by the client before installation can begin.
  • The quotation becomes a contract once the deposit has been received.

Logistics

Delivery, Pickup and Access Conditions

Delivery

Freight and delivery charges will be advised where applicable. These
charges may vary depending on location, size, weight and the quantity
of products ordered. Orders containing multiple products may arrive in
separate deliveries depending on stock location and freight arrangements.

Delivery is organised to the access point advised at the time of
purchase. If access conditions differ from what was originally advised,
additional charges may apply. Re-delivery may also incur further fees.

Pickup / Delivery Lead Time

A minimum of 48 hours is required after final payment has cleared into
our bank account before products are ready for pickup or delivery.
If urgent handling is requested, an additional surcharge may apply.

Skirting Boards and Door Jambs

Unless specifically included in writing, quotations do not include
making good old paint lines, filling gaps beneath door jambs or
rectifying wall or skirting conditions created by differences between
the old floor height and the new flooring thickness.

Installation & Warranty

Cancellation Fees, Quality Control and Guarantees

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Installation Cancellation Fees

If installation is cancelled after work has been booked or commenced,
Dex Flooring may charge a cancellation fee of $800 plus GST
per working day. This fee covers labour allocation and related
scheduling costs. Material cancellation fees, where applicable, are separate.

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Quality Control and Guarantees

Dex Flooring materials are supplied in accordance with relevant
Australian standards and best practice. Installation, sanding and
finishing work is generally covered by a 2-year installation
warranty, provided all terms and conditions have been followed.

Product Check

Missing, Broken or Faulty Products

Customers must check that products are correct and in good condition
before signing for delivery. If any product appears damaged, missing or
incorrect, please note it immediately and contact Dex Flooring as soon
as possible.

Site Requirements

Preparation Tips for Builders and Homeowners

Subfloor Preparation

  • Subfloors must be properly prepared and level before installation.
  • Under the National Construction Code, floors must be within acceptable tolerances before flooring is installed.
  • If levelling is carried out by others and causes installation or product issues, related warranty claims may be void.
  • If installation must be rescheduled due to an unprepared subfloor, additional charges may apply.

Site Access and Readiness

  • There must be suitable access to the property for delivery and installation.
  • The building should be at lock-up stage, with the roof, doors and windows in place.
  • Wet trades such as plastering, rendering, painting, tiling or concreting should be completed and allowed sufficient drying time before installation.
  • Power and lighting must be available on site on the day of installation.

General Installation Conditions

  • Customers should follow all care and after-installation instructions provided by Dex Flooring.
  • Heavy traffic, rugs, excess moisture or unsuitable site conditions may affect the performance or appearance of the floor.
  • Nothing is completely dust-free during installation and finishing works.

Important Notes

Regarding Installation Instructions and Warranties

  • Bamboo and timber are natural products and may vary in colour, texture and grain from samples shown.
  • Timber is a natural material, so no two boards are exactly the same.
  • All flooring may change colour over time due to wear and exposure to sunlight.
  • Avoid excessive moisture, standing spills and unsuitable environmental conditions.
  • Please follow the manufacturer’s installation and maintenance guidelines carefully.
  • If flooring is installed in a body corporate or multi-residential setting, the customer is responsible for checking relevant strata or acoustic requirements.
  • We do not offer full-price refunds once products have been specially ordered or used. Returns of unopened boxes may be assessed according to the applicable return policy.
  • After installation is completed, leftover materials such as boards, underlay, adhesives, beading or trims remain the property of Dex Flooring unless otherwise agreed in writing.

Need clarification before placing an order?

If you have any questions about payments, delivery, installation or
warranty conditions, please contact Dex Flooring before confirming your order.

Terms FAQ

Frequently Asked Questions

How much deposit is required to place an order?

Dex Flooring generally requires a 30% deposit before materials are
ordered and before installation can be scheduled.

When is final payment due?

Final payment is due according to the terms shown on your quotation
or invoice, and must be completed before installation or handover
where specified.

Are delivery fees included in the quote?

Delivery charges may be separate and depend on your location, access
conditions and the quantity or type of products ordered.

What happens if installation needs to be cancelled?

A cancellation fee may apply if installation is cancelled after it
has been booked or commenced. Additional material-related fees may
also apply where relevant.

What should I do if my flooring arrives damaged?

Please inspect the goods before signing for delivery. If products
appear damaged, missing or incorrect, notify Dex Flooring as soon as possible.

Do timber and bamboo floors vary from sample boards?

Yes. Timber and bamboo are natural products, so colour, grain,
texture and shade variation should be expected.