FREQUENTLY ASKED QUESTIONS

What is the best way to clean my carpet and rugs?

Carpet and rugs are best maintained by vacuuming weekly using an approved vacuum that removes dirt and dust. Periodically, professional hot water extraction is recommended by most manufacturers and it is important to have this done by an accredited, professionally trained technician. DIY cleaning solutions using hire equipment are not recommended.

 

Can I put floating floors on my stairs?

Yes. Our floors all come with matching stair solutions and whilst we don’t float them on your stairs for safety reasons (we glue them down), they are perfectly matched to the rest of your floors and there are a range of options to achieve the right look and performance for every installation.

Can you move my furniture during installation?

Our installers can move your furniture and put it carefully back in place after your new floor has been installed. Alternatively, our installers are happy to work with you so you can move your own furniture during the installation to save money.

How long does it take to have flooring installed?

Your new floors are normally installed in just one day. Of course, there are many variables and sizes of installations, but commonly most homes can be fully installed in one day and in most cases, the floors generally used straight away!

What carpets are asthma and allergy friendly?

Contrary to popular belief, properly maintained carpet is beneficial for allergy and asthma sufferers because the carpet fibres help trap dirt and dust circulating in the indoor environment and allows them to be vacuumed away. Both synthetic and wool fibres are regarded as appropriate for anyone with allergies and asthma and despite misleading advertising that promotes hard floors as the only solution, carpet is most certainly suitable for everyone. Some carpets are promoted as being specially formulated for allergy sufferers, yet it is widely accepted that all carpets are equal in this regard provided they are maintained correctly. Industry experts understand that it is excessive dirt, dust and airborne contaminants that generate reactions, not the carpet itself.

What is hybrid flooring?

Hybrid flooring is the category name used in Australia to describe an innovative range of flooring products that can trace their history back in part to vinyl tiles and in part to exterior composite decking and composite wall cladding. Hybrid flooring is mostly made from much the same ingredients as vinyl, yet in different mixtures. Hybrid flooring generally can be considered an improvement on vinyl planks as it is more rigid than vinyl, so able to be more easily installed and up to twice as dimensionally stable and yet still waterproof!

What type of floor is the best for me?

This is a great question, and one commonly asked. The answer is that the best way to buy a floor is to assess all the characteristics of a floor type and compare the results to what are your personal requirements. It is recommended you rank your desired features in order from most important to least important and then match them to the floor types available. For example, is scratch resistance the most import feature you require? Or perhaps the design elements and look and feel is the most important? Each category of flooring has characteristics that when compared to your priorities will help you narrow your selection and help you choose the right floor.

How hard is hardwood timber?

Timber hardness is universally measured using a test invented by an Austrian named Gabriel Janka. The janka rating of each species of timber is a quick indicator as to the propensity of a timber to dent, based on its hardness. In Australia, the measurement is usually in newtons (N) or kilonewtons (kN). As an example, Baltic Pine which has a higher chance of denting than most timber floors has a rating of around 3, whilst Spotted Gum is much harder and has a rating around 11. It is important to remember that Janka ratings do not indicate a floors chance of scratching, as that’s to do with the surface coating. It is solely related to the likelihood of indentation.

Is floor preparation important?

The condition of a sub-floor, being the structural floor in your home that you wish to cover with your new flooring is very important. In order to achieve an optimal result, free of bounce and one whereby your new flooring feels solid and stable, the sub-floor should be dry and level. We regard a level sub-floor as having no more than +/- 3mm variance over 3 metres. Our teams of professional installers can level your floor for you if required as an additional service.